Frequently Asked Questions

Yes. Every Ana Chic cardigan, bag and accessory is crocheted or knitted by hand by women artisans in Anatolia, and quality-checked in our own atelier — traditional techniques, no factory involved. Because each one is made by hand, no two come out exactly the same.

Our pieces are made in Türkiye, across Anatolia, by women artisans we work with directly, and every piece is quality-checked in our own atelier. Each design starts in our Brighton studio — read the full story on Our Story.

Because it was made by a human hand, not a machine. Each piece carries small variations in stitch tension, colour placement, or pattern. We consider these the fingerprint of the maker — and our favourite thing about the craft.

Every design has a production cap, set on the day it is drawn. Past the cap, the design retires and is never made again. Many pieces exist only once. When it's gone, it's gone.

Most pieces are designed with a relaxed fit — see our size guide for the S / M / L measurements. If you're between sizes, we'd recommend sizing up: organic cotton knits relax slightly with wear.

In-stock pieces are packed and dispatched within 2–5 business days. After dispatch: UK 2–4 business days, EU 5–10, US and Canada 7–14, rest of world 10–21. Pieces marked Limited Restock are made for you by hand and take 21–28 business days before dispatch.

Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Exact rates are shown at checkout.

Free UK shipping on orders over £50. Free EU shipping on orders over £100. For other zones, see our shipping page.

Once your order ships, you'll receive an email with tracking information. You can also find it in your Ana Chic account.

It can go in the washing machine on a cool, gentle cycle. Reshape it while damp and lay it flat to dry — never hang it, and skip the tumble dryer. For the longest life, a cold hand wash with mild detergent keeps it at its best for years. Toys are the exception: keep them out of the machine and hand wash them gently.

We offer 14-day returns on unworn, unused items with original tags. Contact info@anachic.co.uk to start a return.

Rare, but if it happens — email us with photos and we'll fix it quickly, usually with a replacement or refund at no cost to you.

If the piece is still available in the size or colour you want, yes. If not, we'll refund you or help you choose something else.