Refund policy

Returns and Refunds

Thank you for shopping with Ana Chic. If a piece is not right for you, you can send it back.

Returns

You can return an eligible item within 14 days of delivery. To be accepted, it must be:

• unworn and unwashed, in its original condition, with tags still attached
• in its original packaging
• returned with your order number or receipt

UK returns are free. Email info@anachic.co.uk with your order number and we will send you a prepaid return label.

International returns are welcome within the same 14 days. Email us first and we will send you the return address; return shipping is paid by the customer, and we recommend a tracked service.

Items we cannot take back

• Custom-made or personalised pieces, unless they arrive faulty
• Gift cards

Refunds

Once your return reaches us and has been checked, we will email you. Approved refunds go back to your original payment method within 5–10 business days.

• The original delivery charge is not refunded.
• For orders to the US and to the 17 EU countries where duties are included (see our customs page), we paid the import duties, taxes and customs fees on your behalf. That amount is deducted from your refund, and we will tell you the figure when we confirm it.
• For other international orders, import duties and taxes paid on delivery are not refundable by us.

Faulty or damaged items

If your piece arrives damaged or faulty, email us within 48 hours of delivery with a few clear photos and we will sort it out with you.

Exchanges

We do not offer direct exchanges. Return the item for a refund and place a new order for the piece you would like.

In-store purchases

Pieces bought at our Brighton store, 21A Prince Albert Street, can be returned in store within 14 days with your receipt.

Questions

Write to us at info@anachic.co.uk.